+90 252 313 70 20
Select your language EN | TR

Rental Terms & Conditions

Licence Requirements

For categories ECMR-CDMR-CDAR minimum age requirement is 21 with at least 2 years of valid driving licence. For groups SDMR,SDAR, and IWMR 23 years of minimum age with 2 years of valid driving licence is required. For groups FDMR,FDAR,CPAR 25 years of minimum age with 3 years of valid driving licence,for group SVMR, 28 years of age with 3 years of valid driving licence  are the minimum requirements.

*If the driver is underage but with at least 2 years of valid driving licence for economy,compact and standart car categories or 3 years of valid driving licence for full size,luxury cars and vans, s/he can be eligible to rent these car categories by paying 5 euros (tax incl.)extra  a day young driver fee.

Additional Driver

Cars4U charges €2,95 per day for any extra drivers. The details of their driving licence(s) must be registered in the rental agreement at the time of issuing contract in order to have additional person(s) drive the car along with the original renter. Otherwise all insurance coverage become void and both the renter and the additional driver(s) will be held fully responsible legally and financially for any and all damages and losses to Cars4U's property as well as to third parties.

Toll Charge Policy

All our cars are equipped with OGS/HGS tags so that our customers do not bother themselves to buy those tags to drive through toll roads. Our customers who use toll ways are charged as many times as they use toll roads during rental period (18% TAX is NOT included). We also charge our customers an administrative fee of 10 TL (18% TAX is included).

Fuel Policy

Full-tank is not a must. Driver returns the tank with the pick-up level.

Mileage Policy

Limited - Applicable to rentals of 1 to 7 days. 250 kms/day. 0,25 TRY/km is applied if gone over the daily kilometre limit. Max km limit for monthly and/or under 30 days rentals is 3500 km. Monthly KM limit may vary depending on the car group. For detailed information,you can contact our call center or reservation department via email.


Includes third party liability cover for the driver(s) plus full collision damage waiver. Theft loss cover is also included which provides insurance with no liability in the event that the vehicle is stolen as long as the renter is able to present us both the key and the registration of the vehicle. The insurance does not normally cover tyre and wheel damage, interior damage, damage to the roof, damage to the underside of the vehicle, damage to the glass parts of vehicle (including the windscreen), wing mirrors, loss or damage to the car key, locks, aerials, windsceen wipers, vehicle documents, registration plates and any additional equipment provided with the vehicle. Clients are responsible for all damage and expenses incurred as a result of incorrect use of the vehicle or misfueling.

The insurance becomes INVALID if anyone whose name is not on the contract drives the vehicle, also if vehicles are loaded with more passengers than their stated capacity; or if drivers are found to be under the influence of alcohol or drugs. Insurance cover will also lapse in the event of negligence or if the vehicle is driven on an unmade road or any road unsuitably narrow for vehicles to be driven on. Insurance may also lapse if the vehicle is taken on a ferry.

Optional Insurances and Prices

On collection of your rental car, you can avail yourselves of the following insurances to minimise the risk to zero.

Top Cover Waiver (TCW)

By taking out this optional insurance, the renter eliminates the risk of responsibility of any unreported damages (tyres,windschield,headlights or any damages which may be occured while parked) up to 500 TL.

Tyres Windscreen and Headlights Waiver (TWH)

By taking out this optional insurance, the renter eliminates the risk of any damages such us tyre puncture or wrecked/ruined tyre, crack on the windscreen or on the headlights.

Super Excess Cover (SECW)

This means that in the event of accident/damage or theft the renter will be expected to pay the first part of the claim. This can vary depending on the car category you hire. Depending on car category booked, the renter is liable to pay the excess fee varying between 300 EUR and 900 EUR. By taking out this optional insurance, the renter can eliminate the risk of any responsibility of excess charges. This means that the renter pays nothing providing that s/he adheres to the terms and conditions. (Submitting alcohol and traffic police reports are mandatory)

*You can find the prices for additional insurances in the "Add Extras" section on the car selection page.

Not Included in the Rates

Charges for any of the damages written below will be charged directly to the client, the most important of which are the following: Antenna, trays, clutch and gearbox, damage to car lock, door handle, door sill, loss or damage to keys, windshield wipers, glass, mirrors, wheels, tires, interior of the car, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in a car, underside damage, personal belongings in a rented car, damage due to negligence, tyre punctures and burst tyres, water submersion or salt-water damage, hail damage, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, damage or loss of car documents, damage or loss of registration plate, damage or theft of car logo. The car rental company, in any case, is not obligated to replace a flat tyre or damages in music devices (radio, CD/mp3 player, etc.). Towing costs are not covered by any insurance.


The total cost of the rental is payable at the time of delivery of the car. The shortest rental period is 24 hours and each additional hour up to 1 hour will be charged at 1/3 of the rate applied. Any fraction is excess of 1 hours will be computed as full day. Payments can be done by VISA,MASTERCARD,AMEX or in CASH. Deposit is required and it is given back at the end of the rental period.

For rental durations that exceed 10 days, Cars4U will deduct the excess from your credit card instead of pre-authorise, as a pre-authorisation only lasts for a certain amount of time before expiring. The mentioned amount is refunded to the relevant credit card in 14-21 days time after the returning of the rental car.  

Accident /Breakdown/Theft/Traffic Offence

The rental vehicle must never be removed from the place of accident until police report has been completed and Cars4U TURIZM SEY. ORG. LTD. ŞTİ (below refered as the car rental company) has been notified. In case of any accident involving your rental car, you must immediately contact the nearest police station and obtain an accident report. The report should clearly state if you were driving under the influence of alcohol or drugs. If you do not report the accident to the police and comply with the requirements under the country's law, the insurance may become invalid. It is mandatory that you also report any accident or damage to the car rental company.

In case of other damages to the rental car, the above procedure should also be followed. If the vehicle is damaged while parked you have to report the damage to the car rental company before the car is moved. In case of theft, it is mandatory that you immediately inform the car rental company, file a police report and then give a copy of this document to the car rental company. Car documents and keys must be handed to the car rental company.

In general, the client must IMMEDIATELY report all damages to the car rental company.

Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

For every traffic offence Cars4U/We have to process, an administration charge will apply. An administration charge is necessary to cover the time and cost of us, as a business in processing incoming your fine(s) on your behalf. Once we receive your traffic fine notification, we have to investigate each offence, match it to the relevant hirer, pay the appropriate authority within the statutory deadline and then invoice you/the customer/driver accordingly, to ensure no delays. Cars4U/We charge 20 TL +TAX for each traffic offence. 

Car Types

We are unable to guarantee a particular make or model. The car shown on our website or on the fliers is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option.